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Veea × TROLLEE · Unmanned store

Keep the store open.
Keep support within reach.

Give convenience shoppers more hours to shop, with less reliance on a full overnight store team. Veea and TROLLEE bring together verified entry, AI assistance, self-checkout and remote oversight to support after-hours retail.

Explore day & night
Cutaway view of an unmanned store: stocked aisles, shoppers, the checkout counter and the entrance.

One store. Two operating modes.

Staffed by day.
Supported after hours.

Store operating mode
Click to compare
Convenience store in bright daytime sunshine, with blue sky and sunlit pavement.
The same convenience store at night, with warm interior lighting.
Staffed hours After-hours mode 14:00 Local store time 23:30 Local store time
Choose a touchpoint to explore

The familiar staffed day.

Open entry, a team on the floor, and a choice of assisted or self-service checkout.

After hours. Still connected.

Verified entry, AI shopping assistance, cashless self-checkout and access to remote support.

Explore a touchpoint

01 / Entry

Walk in. Start your shop.

During staffed hours, customers enter freely. Store colleagues are available for a familiar shopping experience.

02 / Assistance

A team on the floor.

Colleagues answer questions and help customers find what they need, supported by AI shopping assistance.

03 / Checkout

Choose how to check out.

Staff-assisted checkout and self-service options support the daytime shopping experience.

04 / Oversight

The team sees the store.

Store colleagues oversee everyday operations, replenish shelves and respond to customer needs.

01 / Entry

A guided arrival after hours.

The entrance display introduces night-mode shopping. Customers use the configured verification method before access is granted.

02 / Assistance

Independent doesn't mean alone.

Ollie helps with product discovery and common questions. Checkout and intercom touchpoints provide a path to remote assistance.

03 / Checkout

Scan. Pay. Complete your visit.

Customers use cashless self-checkout. Configured scan checks can flag potential mismatches for correction or remote review.

04 / Oversight

Keep the store within reach.

Remote teams can review configured camera feeds and alerts, assist shoppers and retain event history across supported stores.

EntryOpen access
AssistanceStore colleagues + AI
CheckoutAssisted or self-service
OversightOn-site team
EntryVerified access
AssistanceAI + remote assistance
CheckoutCashless Neo Lite checkout
OversightRemote monitoring
01

Stay open longer.

Serve late-shift workers, nearby residents and shoppers who arrive after your staffed hours end.

02

Rethink overnight
staffing.

Combine self-service with AI guidance and shared remote support. Keep replenishment, maintenance and response responsibilities clearly assigned.

03

Keep visibility
across stores.

Bring store views, checkout alerts and response history together so remote teams can support more than one location.

The after-hours shopper journey

A few essentials.
A familiar kind of easy.

A shopper arrives after staffed hours. They need a clear way in, help finding an item, a straightforward checkout and a way out.

Store entrance at night, where the after-hours visit begins. 01
Shopper selecting products from a shelf.
Neo Lite self-checkout in the store.
Scanning an exit receipt at the gate.
01 / A guided arrival

Your visit starts
at the door.

The entrance display explains after-hours shopping. Use the configured entry method to verify access and begin your visit.

Behind the experience

The retailer defines the verification method and access rules for after-hours entry.

02 / Shop with assistance

Find your everyday
essentials.

Browse the store and ask Ollie for product guidance or help. The shopping experience can draw on the retailer's connected product and promotion information.

Behind the experience

AI touchpoints provide guidance, with a route to remote assistance when needed.

03 / Cashless self-checkout

Scan your items.
Complete payment.

Scan items and complete payment at Neo Lite. Configured checks can help surface scan mismatches and guide corrections.

Behind the experience

Checkout events and supported alerts can be made available to remote operators.

04 / Complete the visit

Receipt ready.
On your way.

After payment, collect the receipt or exit QR code and scan it at the gate to complete the visit.

Behind the experience

Exit controls and emergency-exit behavior are configured and validated for the location.

Help within reach

A little guidance.
Right when it matters.

Finding a product and finishing a purchase should feel straightforward after hours. Ollie offers shopping guidance, with a route to a remote person when the question needs more help.

Ollie Shopping assistance

Where can I find oat milk?

Look in the chilled drinks section. Check the shelf labels for available oat milk options.

Product guidance depends on the retailer's connected catalog and store information.

I need help checking out.

Place each item in the scanning area and follow the on-screen instructions. If an item doesn't register, use the help option for assistance.

Instructions are configured for the checkout equipment and store workflow.

Can I speak to someone?

Use the customer-support option at the checkout or the store intercom to request remote assistance.

Live support availability and response procedures are defined by the operating team.

AI guidance and a path to human assistance
Store intercom for remote assistance.
A direct path to help.

The store intercom provides another touchpoint for requesting remote assistance.

Neo Lite · Scan verification

A second look.
A clearer checkout.

Self-checkout needs a way to catch mistakes. Vision-based checks can prompt a correction and bring unresolved issues to remote support.

Scan verification examples
Click to compare
Item match

The item matches the scan.

The example shows the scanned product and the placed item matching, so the shopper can continue checkout.

The next step

Continue scanning the basket and follow the payment instructions.

Product mismatch

The product needs a check.

The example shows a difference between the product scanned and the item placed in the checkout area.

The next step

Prompt the shopper to check and rescan the product. If the mismatch remains unresolved, route the issue for remote review.

Quantity mismatch

The count needs a check.

The example shows a discrepancy between the scanned quantity and the items placed in the checkout area.

The next step

Ask the shopper to check the quantity or rescan, with remote assistance available through the configured workflow.

See how remote support handles an issue
Remote operations Interactive demo
Cloud monitoring views
Click a view

Alert review · examine flagged activity and available context. Store view · review a selected camera view within the monitoring console. Multiple stores · see activity and flagged events across locations.

Ready to explore

A shopper reaches checkout.

A scan mismatch needs help beyond the on-screen prompt. Follow the issue through remote review and assistance.

  • Neo Lite checkout
  • Remote assistance
Potential mismatch

One item needs another look.

A configured checkout check flags a possible item mismatch. The shopper receives a prompt to check or rescan the item.

  • Neo Lite checkout
  • Remote assistance
Operator review

Context reaches the support team.

The operator reviews the available checkout event and camera context to understand what the shopper needs.

  • Neo Lite checkout
  • Remote assistance
Assistance in progress

A person helps move things along.

Remote assistance guides the shopper to rescan the item and confirm the basket before completing payment.

  • Neo Lite checkout
  • Remote assistance
Resolved · recorded

The visit continues. The record stays.

With the issue addressed, the shopper completes checkout. The configured event and response history remain available for review.

  • Neo Lite checkout
  • Remote assistance
0 / 4 steps 1 / 4 steps 2 / 4 steps 3 / 4 steps 4 / 4 steps

The operator's view

See the issue.
Support the shopper.

When a checkout prompt isn't enough, the remote team needs context and a way to help. Follow the same scan issue from alert to resolution.

The systems behind the experience

Connected at the store.
Coordinated across locations.

TROLLEE provides the retail experience. The VeeaONE Platform™ provides the infrastructure behind it. Retailers and operating partners connect their systems and define how the store is run.

The shopping experience

Connect the shopper journey through entry touchpoints, Ollie assistance, Neo Lite checkout and store monitoring workflows.

The local foundation

Connect and protect store devices, run supported applications locally, and manage the infrastructure across locations.

The retail operation

Retailer & partners

Connect catalog, POS, membership and payment systems. Define support coverage, escalation, replenishment and day-to-day store responsibilities.

Before the first night

The practical
questions.

Does the store operate without any people involved?

The model combines unattended shopping hours with remote assistance and monitoring. Store teams still support activities such as replenishment and maintenance. Staffing and responsibilities are defined for each location.

Can we keep our staffed daytime operation?

Yes — the proposed operating model retains a staffed day and introduces a separate after-hours mode. Entry, checkout and support processes are planned for each mode.

What happens if connectivity is interrupted?

Offline operation can include local price calculation and compatible offline card payments. The local POS, payment equipment and store design determine which functions remain available. These scenarios need to be tested during the pilot.

How does a shopper get help or leave in an emergency?

Shoppers can request assistance through the checkout or intercom. Emergency exit is handled through dedicated mechanisms and procedures, which must be defined and tested separately from normal payment and exit checks.

What would we evaluate in a pilot?

Entry and exit, shopper assistance, checkout, remote response, system availability and the business value of extended hours. Agree targets before the pilot, then compare sales results, support workload and shopper feedback before deciding to expand.

Start with one store

Plan your first
after-hours store.

Start with one location and a defined after-hours schedule. Together, we can scope the customer journey, operating responsibilities and measures that determine whether to expand.

01 / Bring

Your first store

Layout, proposed store hours, current systems and the team responsible for operations.

02 / Define

The operating model

Entry and payment flows, support coverage, escalation and connectivity contingencies.

03 / Measure

The case to expand

After-hours sales, support workload, checkout exceptions and shopper satisfaction.

Explore Veea + TROLLEE smart retail